Get to know the company that brought desktop integration and automation together with Customer Experience Management in a single solution for contact centers, outsourcers, government, and the enterprise.
In the News
- July 13, 2010
- Cicero Announces OEM Agreement with dvsAnalytics, Inc.
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- June 8, 2010
- Cicero Inc. and Blue Beacon Form Strategic Alliance to Deliver Solutions to Government Agencies
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Events
- August 5, 2010
- Call Center Optimization Forum, Seattle, WA
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- August 10, 2010 at 1:00 PM ET
- Webcast: The Smart Desktop - Anticipating Customer and User Needs
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Articles
- March 24, 2010
- Customers Determine the Value of a Process
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- March 5, 2010
- Cicero Quickly Integrates Applications in Citrix XenApp and Microsoft App-V Virtual Environments
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Focus On Cicero
- Cicero XM™
- Cicero XM is the first true Customer Experience Management solution. Provide a better customer experience in weeks and achieve an ROI in less than six months.
Schedule a Cicero XM demo. - Read on »
- Business Process Management (BPM)
- Using Cicero, organizations can rapidly extend, integrate, and automate their BPM solution to the desktop and human operators without writing code or having access to the backend servers.
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- Cicero is Citrix® Ready
- Using Cicero you can rapidly integrate applications in a virtualized environment to automate workflow and provide cost-effective ways to organize diverse business applications without writing code.
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Promotions Section
- Best Practices in the Call Center
- Watch this Frost & Sullivan eBroadcast to learn more about the key takeaways, insights and "aha" moments from this year's 5th Annual Customer Contact East event.
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- Creating a Win-Win for Outsourcers and Their Customers
- By integrating the desktop, the outsourcer can demonstrate efficiencies and improved service levels which results in a win-win situation for both provider and customer.
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- Partner with Cicero
- Through global partnerships, Cicero Inc. works with proven technology and business solution leaders in order to provide our mutual customers with the most comprehensive range of industry-focused integration solutions.
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