UNITE your Company with your Customers
Consider This....
- Every day your customers form their impression about your company based on the interaction they have with your employees
- Are those employees equipped to make the experience a great one? And if they are focused on their desktop applications, who is focusing on the customer?
- 92% of U.S. consumers base their image of a company on experience with company's contact center
- 63% will stop using a company's products or services based on a negative experience with telephone customer service
- 86% of those calling to express dissatisfaction with a product or service will stop using the company if their call experience was negative
- 16% report contact experience that exceeded their expectations
- 95% of those people will stay with that company
- Over 99% of people ages 18 to 25 will move to a competitor based on a negative contact center experience
Purdue University Study 2002
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