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Articles
September 3, 2009
An interview with Alex Mead. Vice President, Customer Service, Seatwave.
June 2, 2009
Empower Agents with the Information they Need … Now! by John Broderick, Cicero Inc.
May 29, 2009
April 28, 2009
To Focus on Your Customer, Focus on Your Decisions by James Taylor, Decision Management Solutions
March 27, 2009
Fixing the at the Agent Desktop by Keith Dawson, Frost & Sullivan
February 3, 2009
The Call Center’s Most Valuable Resource: The Agent by Theresa Hull-Clarke, Bell Canada
