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Events
Call Center Optimization Forum
Date: August 5, 2010
Location: Seattle, WA
You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We’ll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to organizations of all sizes. You’ll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You’ll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives. Learn More.
WebCast: The Smart Desktop - Anticipating Customer and User Needs
Date: August 10, 2010 at 1:00 PM ET
Location: CRMXchange Webcast
If your employees find it hard to help customers because of a complicated desktop, join this webcast to learn how you can leverage your existing servicing technology and make it work better for your employees, your business and your customers. During this webcast, you will learn:
- Why it’s important to leverage your existing service applications to improve productivity and the customer experience
- How integrated and unified desktop solutions are missing the mark in several key aspects
- How companies are using a Smart Desktop to improve contact center performance and the customer experience
Call Center Optimization Forum
Date: September 9, 2010
Location: Minneapolis, MN
You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We’ll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to organizations of all sizes. You’ll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You’ll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives. Learn More.
Frost & Sullivan eBroadcast: The Enterprise Desktop - From Service Obstacle to Experience Enabler
Date: September 23, 2010 at 2:00 PM ET
Location: Frost & Sullivan eBroadcast
Do you continue to try to wrap processes and people around your technology only to have it lead to customer dissatisfaction and thousands of dollars in lost productivity? Join Mike Garner from Cicero, Joe Outlaw from Frost & Sullivan and Marty Lehtio from IRT for a 30-minute complimentary eBroadcast on September 23rd as we show you how to overcome service delivery obstacles by bending information & technology around great customer and employee processes. Share your viewpoints with our experts during our live interactive 10-minute Q&A following the presentation. Learn how:
- Revamping the agent’s work environment can improve the customer experience
- The five biggest productivity killers can be eliminated with next generation desktop technology
- To transform an enterprise desktop from service obstacle to customer experience enabler
Discover how the enterprise desktop if used correctly, can redefine the customer experience! Learn More.
